Understanding Statuses & Bottlenecks
What is it?
In your POD dashboard, every order has a 'Status'. This tells you exactly where it is in the fulfillment journey. A 'bottleneck' is any step where the order gets stuck.Why is it important?
Knowing what these statuses mean helps you spot problems instantly. An order that is 'In Production' for 10 days is a problem. An order that is 'On Hold' is a problem you must fix *now*.The Most Common Order Statuses:
- On Hold / Failed: (ACTION REQUIRED) This is a bottleneck. The order has stopped. The Fix: Click on it. It's either a failed payment from you, or a bad customer address. You must fix it manually.
- In Production: The order is paid and is in the print queue. This is good. However, if it stays in this status for longer than your provider's average (e.g., 5+ business days), it's becoming a 'late' order.
- Shipped / Fulfilled: The order is on its way to the customer. A tracking number should be attached.
- Canceled: The order has been canceled and will not be made.
Do's & Don'ts
- DO: Check your 'On Hold' queue every single day. This is your most important daily task.
- DON'T: Assume 'In Production' means it will ship soon. During peak season, this step can become a major bottleneck.
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Curriculum: 2.5.7 - Monitoring POD Production SLAs & Shipping Times (Difficulty: Beginner | Path: Launch)
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Questions & Answers
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